SMI's customers can benefit from the many advantages offered by the information technology through Smipass, the new web-based platform of after sales technical support via the Internet.
Smipass is an area of the www.smigroup.it website created to bring together in a single environment all of on-line after-sales services, that the customers of SMI can use any time after logging in and that allows to:- access a constantly updated database of information about their machines (SmyCloud);
- consult a large library of technical files for sorting out machine low-complexity troubles (Troubleshooting);
- get assistance and technical advice from SMI service engineers, promptly and efficiently (SmyCall & Remote Assistance);
- take advantage of a wide range of bespoke packages to enhance the machine's efficiency proposed by the Spare parts & Upgrades depts. (SmyUpgrades).
The portfolio of services offered by SMI through Smipass is constantly evolving and includes solutions meant to quickly and effectively respond to the requests of on-site and on-line technical assistance, of machine updating and of staff training.
