The recovery starts from smart services
In order to give support to SMI's international customers in the resumption of their production activities, the company provides:
- a wide range of packages of services for remote support, aimed at quickly solving the main technical problems on SMI machines
- several smart solutions for maintaining and improving the operational efficiency thanks to packages of planned maintenance, spare parts and upgrades.
- Smycall: phone assistance service for troubleshooting and technical assistance
- AR smart glasses: glasses for augmented reality for step-by-step remote technical support
- SmyChat, for communication via chat in real time with specialized technicians
- Original spare parts in case of need of replacement of components due to breakdown, wear and predictive maintenance
- SmyCloud, cloud digital library for the online consultation of updated technical manuals
- On-site visits by expert technicians, in case problems cannot be solved remotely
- Upgrades for improving the machine efficiency thanks to the installation of new applications
- Smypass priority, subscription for priority access to remote technical assistance
- Training, extensive program of training courses carried out at SMI headquarters, as well as at customers' premises
