The new spaces will allow it to significantly increase its ability to cater to the needs of its expanding customer base in the region. The new location, covering 20,000 sq ft and just five minutes from Atlanta airport, now enables the company to provide more service support, with its extra room for warehousing as well as personnel.
From its new location, SIPA North America follows the entire North American market, providing:
- Sales and support with a team of sales area and key account managers;
- A spare parts warehouse with a 24/7 availability service;
- A highly skilled technical help desk;
- Process specialists and service engineers offering support for all daily customer requests;
- Local project management;
- Human resource, accounting and financial staff support.
The SIPA North America team now comprises over 30 full-time staff, supported by several outside contractors. It currently serves customers operating over 160 machines, and has the capability to supply more than 90% of required after-sales parts within 24 hours. SIPA can now manage and deliver all parts faster and with less fuss. Plus, it has the additional space it needs to install a machine showroom in the near future, and also introduce a customer mold refurbishing service. Marco Bottecchia, SIPA North America President says: “SIPA is built on innovation and close customer relationships. Our technology base positions us to serve customers who seek differentiation through solutions that provide them with speed and flexibility in different market segments. The new SIPA NA home will permit us to improve how we are following the company strategy in a key region. Thanks to additional services, SIPA NA is targeting to increase the extension and quality level of our local thorough customer support from the first project discussion to the daily machine long life service support”.
SIPA NORTH AMERICA Inc.
4341 International Parkway, Suite 110
Atlanta, Georgia 30354
U.S.A.
Tel.+1 404 3493966
Fax +1 404 5745568
sales.northamerica@zoppas.com
Foto: SIPA
